
The Future of Customer Conversations: How Generative AI Is Transforming Business Communication
For years, businesses have tried to automate customer communication with chatbots. The promise sounded incredible: a digital assistant that could answer questions, handle requests, and reduce workload for staff. But in reality, most businesses discovered something frustrating. Traditional chatbots didn’t actually help customers. Instead, they often created more confusion. Customers encountered rigid menus, scripted responses, ...


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