Privacy Policy
Last updated: May 2026
1. Information We Collect
Call Agent AI ("we," "us," or "our") collects information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes name, email address, phone number, company name, and payment information.
1.1 Mobile Information and SMS Consent
When you opt in to receive SMS messages from Call Agent AI, we collect and process your mobile phone number and your consent status solely to send you the messages you requested, such as your promotional trial code and account signup link.
We do not sell, rent, share, or otherwise transfer your mobile information or SMS consent to any third party for their own promotional or marketing purposes.
Text-messaging originator opt-in data and consent are excluded from every category of third-party data sharing described elsewhere in this Privacy Policy; this information will not be shared, sold, or transferred to any third party — including affiliates or partner businesses — for purposes unrelated to delivering the messaging service you opted into.
We may share your mobile number only with service providers that operate our messaging on our behalf (for example, our telephony and SMS delivery vendor), and only to deliver the messages you requested. You can opt out at any time by replying STOP to any message.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
3. Call Data & Recordings
Call recordings, transcriptions, and related data are processed to provide our AI call handling services. This data is encrypted in transit and at rest. We do not sell call data to third parties.
4. Data Security
We use industry-standard security measures to protect your personal information, including encryption, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.
6. Third-Party Services
We use third-party services including Twilio (telephony), Stripe (payments), and various analytics providers. Each has their own privacy policy governing the use of your information.
7. Cookies & Tracking
We use cookies and similar tracking technologies to analyze traffic and improve our services. You can control cookies through your browser settings.
8. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time.
9. Contact Us
If you have questions about this Privacy Policy, please visit our contact page.