Call Agent AI, Inc.
This Service Level Agreement (“SLA”) outlines the general service and support standards provided by Call Agent AI, Inc. (“Call Agent AI,” “we,” or “us”) to customers using the Call Agent AI platform (“Services”).
This SLA applies by default to all customers unless a separate, written SLA has been executed.
For enterprise customers or clients with custom requirements, a separate SLA may be provided and executed in writing upon request.
Call Agent AI provides AI-powered voice and conversational automation services, including inbound and outbound calling, chat interactions, workflow automation, and supported integrations.
This SLA describes general service expectations and does not guarantee specific business outcomes, performance results, or service availability levels.
Call Agent AI provides technical support during standard business hours:
Monday to Friday, 8:00 AM – 5:00 PM Eastern Standard Time (EST)
Excluding public holidays.
Support is provided on a commercially reasonable basis.
Call Agent AI aims to respond to support requests within the following timeframes during business hours:
Initial acknowledgment: within up to eight (8) business hours
Follow-up communication: provided as reasonably practicable based on issue complexity
Response times refer to acknowledgment and initial triage only and do not constitute guaranteed resolution times.
Support requests must be submitted through Call Agent AI’s designated support channels, which may include:
An online support form
Email or other official communication channels provided by Call Agent AI
Requests submitted outside official channels may experience delays.
The Call Agent AI platform may rely on third-party services for full functionality, including but not limited to:
Telephony and messaging providers (e.g., Twilio or similar providers)
Scheduling platforms (e.g., Cal.com)
CRM platforms
Call Agent AI will assist with initial integration and configuration guidance for these services. However:
Call Agent AI does not control and is not responsible for outages, downtime, performance degradation, pricing changes, or service interruptions caused by third-party providers.
Issues originating from third-party platforms are outside the scope of this SLA.
Customers are responsible for:
Maintaining active and properly configured third-party accounts
Providing timely access to required credentials, systems, and documentation
Designating a primary technical point of contact
Ensuring compliance with applicable laws and regulations related to calling, messaging, and data usage
Call Agent AI is not responsible for service disruption resulting from third-party enforcement actions, including account suspension or termination.
This SLA defines service standards and support expectations only.
Call Agent AI does not guarantee uninterrupted service and is not liable for:
Third-party service failures
Data issues originating outside the Call Agent AI platform
Indirect or consequential business losses
Call Agent AI may update this SLA from time to time. Updates will be posted on our website and will apply prospectively.
This SLA is governed by the laws of the Province of Ontario and the applicable laws of Canada.
If you have questions or concerns about our Service Level Agreement (SLA), please contact us:
Effective Date: January 20, 2026
Call Agent AI is built with fair policies, transparent pricing, and AI-driven efficiency to help you save time, reduce costs, and deliver faster, smarter customer experiences. No credit card needed — set up and start exploring in minutes, or schedule a live demo to see it in action.
Call Agent AI is your always-on AI-powered call assistant, built to automate inbound calls, enhance customer experience, and cut operational costs. Say goodbye to long wait times, high turnover, and expensive training—our AI-driven solution delivers fast, accurate, and fully customizable interactions tailored to your business needs. Scale effortlessly while providing instant, human-like responses that keep customers satisfied.
