Welcome to Call Agent AI

We're excited to have you on board! Below, you'll find a series of videos to guide you through setting up and using the backend system. These tutorials will help you configure the platform and get the most out of CallAgentAI.

Call Agent AI Dashboard

Welcome to the CallAgentAI Dashboard! This is your central hub for managing virtual assistants, viewing call logs, configuring settings, and customizing your AI-driven customer interactions. With intuitive controls and powerful tools at your fingertips, you can easily monitor performance, adjust prompts, set up notifications, and more. The dashboard provides real-time insights, enabling you to track your assistant’s effectiveness and make adjustments to improve customer service. Whether you’re adding new users or linking your calendar for seamless scheduling, everything you need is just a few clicks away.

How to Add an Assistant

Creating a virtual assistant is the first crucial step toward streamlining and automating your call processes with Call Agent AI. By setting up a virtual assistant, you enable your business to handle customer inquiries, manage appointments, and process requests without needing constant human intervention. You can customize the assistant’s prompts, set up rules for handling specific tasks, and even test its performance in simulated scenarios. This ensures that your virtual assistant is fully equipped to manage calls efficiently from the start.

How to Add Prompts

Prompts help shape your assistant’s identity and serve as the foundation for handling various customer scenarios. Carefully crafting these prompts is essential, as they define how your assistant interacts with callers and how well it fulfills its role. When setting up prompts, it’s best to start by clearly outlining your assistant’s personality and purpose. For instance, if your assistant acts as a receptionist, you may want to give it a warm, welcoming tone to create a positive first impression. Prompts should cover common customer queries and responses, helping guide interactions smoothly and ensuring the assistant provides accurate, relevant information every time.

How to Set Up Information Extractor

The Information Extractor is a powerful tool that enables the AI assistant to automatically pull essential details from calls, like the caller’s name, email address, or phone number, and use this information for notifications and follow-ups. After logging into the CallAgentAI dashboard, you’ll navigate to the Assistant’s tab, select your assistant, and open the Information Extractor settings. You can configure multiple identifiers to capture various details, which are then automatically gathered from calls. This extracted data can be used to personalize SMS or email notifications, enhancing caller interactions.

How to Set Up Email Notifications

Setting up email notifications in CallAgentAI allows you to automate and personalize communication with your callers effortlessly. By configuring this feature, your AI assistant can automatically send emails containing key details extracted from calls, such as appointment confirmations, follow-ups, or important updates. You can customize these notifications to include specific information like the caller’s name, appointment time, and any other relevant details. This ensures timely and accurate communication, enhancing the customer experience while saving you time and effort. Once set up, your assistant will handle email notifications seamlessly, keeping your customers informed and engaged.

How to Set Up SMS Notifications

Setting up SMS notifications in CallAgentAI allows you to automate and personalize text message communications with your customers. By enabling this feature, your AI assistant can send timely SMS updates, such as appointment reminders, confirmations, and follow-ups, directly to your callers. You can create custom message templates that include key details like the caller’s name, appointment date, and more, ensuring every message is relevant and informative. Once configured, the system automatically triggers these notifications based on specific events, helping you keep customers informed and engaged without manual effort.