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Terms and Conditions – Call Agent AI

Clear, Fair, and Transparent – Know Your Rights When Using Our Services

Welcome to CallAgentAI, Inc., a company incorporated in Ontario, Canada. Throughout this document, we will refer to the company as CallAgentAI. By using our services, you agree to the following terms and conditions.

1. Acceptance of Terms

By accessing or using the services provided by CallAgentAI, you agree to be bound by these terms. If you do not agree, please refrain from using our services.

2. Services Provided

CallAgentAI offers AI-driven call management solutions, including but not limited to:

  • Booking appointments
  • Answering inquiries
  • Transferring calls

Service availability and features may be subject to change.

3. User Obligations

Users must:

  • Provide accurate and up-to-date information
  • Comply with applicable laws
  • Refrain from using our service for unlawful or prohibited purposes

4. Billing and Payments

  • Users are billed based on their chosen subscription plan.
  • By default, an auto top-up feature of 20% of the total minutes of your pricing plan is enabled to ensure uninterrupted service.
  • Notifications will be sent when account balances fall below your threshold.

5. Cancellation and Refund Policy

  • If a user cancels their subscription mid-month, no refund will be issued for that month.
  • The subscription remains active until the end of the current billing period.
  • No further charges will be applied for subsequent months.

6. Privacy Policy

CallAgentAI values your privacy. Our Privacy Policy outlines how your personal information is collected, used, and protected. By using our services, you consent to our data practices as described in our Data Privacy Policy.

7. Intellectual Property

All content, trademarks, and intellectual property associated with CallAgentAI are the sole property of CallAgentAI, Inc. and are protected under applicable laws.

8. Termination

CallAgentAI reserves the right to terminate or suspend your access to our services at our discretion, without notice, if:

  • Your conduct is deemed harmful.
  • You fail to comply with these terms.
  • You engage in any violations of our policies.

9. Dispute Resolution

Any disputes arising under these terms shall be governed by the laws of Ontario, Canada, and resolved in the courts of Ontario, Canada.

10. Warranties and Disclaimers

CallAgentAI services are provided “as is” without warranties of any kind, express or implied.

  • We do not guarantee uninterrupted or error-free services.
  • CallAgentAI is not responsible for any service disruptions beyond our control.

11. Indemnification

Users agree to indemnify and hold harmless CallAgentAI, Inc., its officers, employees, and agents from any claims, liabilities, or damages resulting from the use of our services.

12. Force Majeure

CallAgentAI will not be held liable for delays or failures in performance caused by factors beyond our control, including but not limited to:

  • Natural disasters
  • Acts of war
  • Government restrictions

13. Severability

If any provision of these terms is deemed unenforceable, the remaining provisions will remain in full force and effect.

14. Changes to Terms

CallAgentAI reserves the right to modify these terms at any time.

  • Users will be notified of significant changes.
  • Continued use of the service constitutes acceptance of the revised terms.

15. Contact Us

If you have questions or concerns about our Terms and Conditions, please contact us:

  • Email: john@callagentai.co
  • Phone: 1-866-636-0636
  • Address: 2030 Bristol Cir Suite 210, Oakville, ON L6H 6P5, Canada

Effective Date: October 8, 2024

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