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Data Privacy Policy – Call Agent AI

Your Privacy, Our Priority – Keeping Your Data Secure and Confidential

At CallAgentAI, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This Data Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our AI-powered call automation services.

By using CallAgentAI, you agree to the terms of this policy. If you do not agree, please discontinue the use of our services.

1. Information We Collect

We may collect the following types of information to deliver and improve our services:

a) Personal Information

  • Customer Details: Name, phone number, email address, and business details.
  • Call Data: Call recordings, transcriptions, and metadata (date, time, duration).
  • Payment Information: Billing details for subscriptions and transactions.

b) Non-Personal Information

  • Device Information: IP addresses, browser type, operating system, and device identifiers.
  • Usage Data: Interaction data, including session logs and feature usage.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To automate and manage inbound and outbound calls.
  • Customer Support: To address inquiries and provide technical assistance.
  • Improvements: To enhance our platform through usage analytics.
  • Compliance: To meet legal obligations and respond to lawful requests.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with trusted third parties in the following circumstances:

  • Service Providers: Partners who help us deliver core services (e.g., cloud storage, payment processing).
  • Legal Requirements: When disclosure is necessary to comply with legal obligations or protect rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, data may be transferred.

4. Data Security

We implement robust security measures to protect your information, including:

  • Encryption: Data is encrypted in transit and at rest.
  • Access Control: Only authorized personnel can access sensitive data.
  • Regular Audits: Periodic security assessments and updates.

However, no method of transmission or storage is completely secure. We encourage you to safeguard your credentials and report any suspicious activity.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Upon request, we will delete or anonymize data, subject to legal and operational limitations.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your data.
  • Objection: Opt-out of certain data processing activities.

To exercise these rights, please contact us at john@callagentai.co.

7. Children's Privacy

CallAgentAI services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our platform.

9. Contact Us

If you have questions or concerns about our Data Privacy Policy or how we handle your information, please contact us:

  • Email: john@callagentai.co
  • Phone: 1-866-636-0636
  • Address: 2030 Bristol Cir Suite 210, Oakville, ON L6H 6P5, Canada

Effective Date: October 8, 2024

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