We’ve all been there. You call customer service and hear a robotic voice. It drones on in a monotone and barely recognizes what you’re saying. It mispronounces names and struggles...

Let’s be honest: most people hate talking to robots or Ai receptionist. Whether it’s an automated customer service line that misunderstands every other word or a robotic voice that lacks...

The call center industry has undergone a massive transformation in recent years, thanks to advancements in artificial intelligence (AI). While some may fear that AI is here to replace human...

Integrating artificial intelligence (AI) into a call center is one of the most effective ways to improve efficiency, reduce agent workload, and enhance customer experience. However, if done incorrectly, AI...